Social awareness & influence
Communication & Storytelling
Persuasion & Negotiation
Analytical thinking & innovation
Reasoning & Ideation
Critical thinking & analysis
1). Your customer service staff can use these winning behaviours to operationalise a highly effect empathetic customer centric attitude while making it a pleasant experience for your customers.
2). With our mapped competencies to role specific requirements, they also learn to handle themselves to deal with difficult customers & situations.
3). Our gamified skills development method not only makes training fun but increases learner engagement by multiple folds.
4). The participants will be awarded a course completion blockchain based certificate or a badge.
Effective delegation & decision making
Making collaboration & building trust
Ownership & problem solving
Feedback & inclusivity
Team management & conflict resolution